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This process outlines the flow of tasks from planning to completion, divided into four main phases: Planning Phase, Work Phase, Review Phase, and Completion Phase.
New tasks start at this stage but have not yet been fully scoped or triaged.This phase often involves investigation, meetings, and discussions on the support desk, ultimately leading to task creation. "Scoping" is not a status applied to tasks, as it represents the initial step in creating a task.
Tasks not ready for immediate work are moved to the backlog. These are reviewed during the Quarterly Audit.
Tasks ready to be started.
Tasks actively being worked on.
Tasks on hold or blocked for any reason. A Weekly Audit ensures Backburner tasks are reviewed and cleared regularly.